Shipping & Delivery
We understand the frustration in today's environment with delayed shipping times. We are providing the following information to help.
Delayed Shipments -
Work restrictions may continue to affect shipments to and from our warehouse/vendor warehouses to impacted areas. Please reach out to our customer support team here, via chat on our site, or by phone at 214.799.1614, if you are experiencing delays or have questions about the status of an order.
Delivery Partners -
We are in close communication with our freight and parcel delivery partners, which are all adhering to the guidelines from government authorities related to the containment of COVID-19. We will inform you of any relevant changes or possible delays to delivery procedures in accordance with CDC guidelines.
Decor Items -
Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after 48 hours of order receipt. Once your order has been placed in our shipping queue, we cannot make changes to the order.
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
Our artwork is custom, made-to-order. Please allow 6-8 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page. Due to the custom nature of our pieces, all artwork sales are final.
Most of our rugs, subject to availability, typically ship between 3-4 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
Will items be placed inside my home?
Furniture will be delivered to your door / Threshold. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep. Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging.
If you require White Glove delivery please reach out to our customer support team here with your order number and we will gladly arrange this service for you at an extra charge.
White Glove delivery includes: packaging removal, light assembly, and placement.
Are other sizes, finishes available?
Possibly. Please contact us here and tell us the size or finish you need and will be happy to check on availability.